Set Up Your AI Receptionist

Business Basics

Business Trading Name *

Your Name & Role *

Email Address *

Your Mobile — where we text your leads *

Suburb & State *

Website

Industry *

Call Hours & Handling

Business Hours *

Your AI answers 24/7 regardless. This tells it when to offer same-day vs next-day callbacks.

After-Hours Policy *

Take a message — call back tomorrow morningCollects name, number, reason. Team calls back first thing.

Emergency calls only — SMS me instantlyUrgent calls trigger instant SMS to your emergency mobile.

Book 24/7 — no difference between hoursBest for trades, medical, high-volume businesses.

Emergency Mobile *

Gets SMS instantly when a caller uses emergency trigger words.

Calendar System

Emergency Trigger Words

We add standard defaults. Add anything specific to your industry.

Appointments & Staff

Appointment Types *

List every type with how long each takes.

How should we handle bookings? *

Capture the lead — I'll call back to bookMost trades choose this. The AI takes the caller's name, number and job, texts it to you, and you call back to quote and book. You stay in control of pricing and your calendar. Recommended for trades.

Let the AI book straight into my calendarBest for fixed appointment types with set prices (clinics, salons). The AI checks your calendar and books the slot on the call. Requires connecting your Google Calendar.

Staff Names Callers May Ask For

If someone not listed is asked for, AI offers the next available team member.

CRM System

Services

Services You Offer *

The AI uses this to confirm it can help and qualify callers correctly.

Services You Do NOT Offer

Critical — the AI will never promise these. If asked, it politely redirects.

Service Area

Quote Prices Over Phone?

Qualification Questions

These 4 questions are asked before the AI collects the caller's name — in this exact order. They qualify whether the caller is the right fit. The AI asks one question per turn. Maximum 4.

Question 1 *

Question 2 *

Question 3

Question 4

Common Questions & Answers

The most common questions your callers ask. The AI answers these word-for-word exactly as you write them — no guessing, no making things up.

Question

Answer (word for word)

Special Instructions & Tone

Anything the AI Must Always Do or Never Do

Custom rules, routing logic, compliance requirements. Be as specific as you like.

Matters or Callers to Decline

Tone Preference *

Warm & professionalBest for law, medical, dental, financial — empathetic but efficient

Friendly & casualBest for trades, HVAC, roofing, small business — relaxed and approachable

Confident & authoritativeBest for enterprise, finance, compliance-heavy industries

Anything Else We Should Know

Every call to your line is recorded and transcribed so the AI can take details accurately and send you the transcript. Your callers are told this in the first sentence of every call. I understand this, and I agree Kraftweb may process those calls to provide and improve the service. Privacy policy

Once submitted, our team will configure your AI and send you a test number to call and approve within 48 hours.

✓

Setup received.

Our team will configure your AI receptionist and send you a test number within 48 hours.

Questions? hello@kraftweb.co